Refund policy
Return & Refund Policy
Returns are accepted within 14 calendar days from the date the product was delivered.
To request a return, please submit a withdrawal request through our withdrawal request form or contact us at:
To be eligible for a return:
- The item must be unused.
- The item must be undamaged and in good condition.
- The item must be returned with all accessories received.
- The item must be returned in its original packaging or in equivalent protective packaging suitable for safe transport.
Each product is made to order, so we recommend reviewing your purchase carefully before placing an order. This does not affect your statutory withdrawal rights where applicable.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
The customer is responsible for packing the product safely for return. MODEO Studio is not responsible for damage caused by improper return packaging.
Withdrawal Requests
If your order is delivered within the European Union, you have the right to withdraw from your order within 14 calendar days from the date the product was delivered to you, without giving any reason.
After submitting a withdrawal request, the product must be sent back within 14 calendar days from the date the request was submitted.
If the product is not returned within this period, the withdrawal request will be cancelled.
Damaged on Arrival
Please inspect your order upon delivery.
If the product arrives visibly damaged, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging / parcel
- A short description of the issue
Please keep the original packaging until the case is reviewed, as it may be needed for the courier claim.
Damage reported significantly later may not be treated as transport damage if the condition of the product and packaging at delivery can no longer be verified.
This does not affect your legal rights regarding faulty or non-conforming products.
Defective or Incorrect Items
If the item is defective, incorrect, or does not match your order, please contact us at:
We will review the case and offer an appropriate solution.
Depending on the situation, this may include:
- Repair
- Replacement
- Refund
Exchanges
We do not offer direct exchanges.
If you wish to exchange a product, please request a return first. Once the return is accepted and processed, a new order can be placed.
Refunds
Once your return is received and inspected, the refund will be processed to the original payment method.
Depending on your bank or payment provider, it may take up to 15 business days for the amount to appear in your account after the refund has been processed.
If more than 15 business days have passed since your refund was processed, please contact us at: